RETURN & EXCHANGE CANCELLATION TERMS
Our customers have the right to withdraw within 14 days, within the framework of the rules specified in the Consumer Law, for purchases made through our online site. You can create a request for your return or exchange from the MEMBERSHIP REQUESTS section on the left of the MEMBER ACCOUNT LOGIN.
Products made or changed by special order (products with special sizes, etc.) cannot be returned.
The product to be returned must be completely undamaged and unused. Products that have been scratched, damaged or physically altered in any way are strictly non-refundable.
After the product to be returned reaches us, it is examined by our product experts and then the return process is started.
In return requests, the packaging, certificate and invoice must be sent along with the product.
The product to be returned must comply with the "Right of Withdrawal" in Article 9 of the Distance Sales Contract and the "Products for which the Right of Withdrawal cannot be exercised" in Article 6.
In return requests, the shipping fee belongs to the Buyer.
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